My article in July edition of Firmer magazine
July 24 2020
Ten artykuł przeczytasz w: 1 minutę
“Consumer empathy should extend to all aspects of the business and make an important, but not the only one, part of customer experience”. It’s a quote from my text for Firmer – Polish online business magazine. In it, I answer the questions of what is consumer empathy and why it’s so important. Especially in the times of COVID-19.
The cover looks like this:
Enjoy the read (Polish only)!